One of the very first impressions that visitors and prospective residents have of a long-term care facility is its cleanliness, whether actual or perceived. No matter how friendly a receptionist or how helpful the marketing representative, a prospective resident and his or her family may have second thoughts about the quality of care that a facility offers if they feel uncomfortable sitting in a dirty or sticky chair with obvious signs of neglect. Although most people do not inspect a facility with white gloves and a magnifying glass, almost all will be very observant of the perceived attention, or inattention, given to the cleanliness of the facility. Learn the importance of housekeeping and tips and tricks for improving the facility’s cleanliness.